Lessons learned on our journey to ISO27001 compliance

Pogoseat’s Commitment to Security and ISO 27001:2022 Certification

At Pogoseat, security isn’t just a checkbox. It’s foundational to how we build, operate and scale our technology. As we expand globally and power ticketing infrastructure for major sports teams, venues, and transport partners, we know our customers are trusting us with sensitive systems and data. That’s why we’ve invested in creating a security-first culture, culminating in our recent ISO 27001:2022 certification—an internationally recognised standard for information security management.

What ISO 27001 Means for Pogoseat

To achieve this milestone, Pogoseat underwent a rigorous, independent audit validating that we have a comprehensive Information Security Management System (ISMS) in place. This includes:

• Secure cloud infrastructure and network configuration
• Default encryption of data at rest and in transit
• Real-time logging, auditing, and continuous monitoring
• Automated vulnerability scanning and regular patching
• Disaster recovery plans and backup protocols
• Incident response procedures and vendor risk management

The certification confirms that not only do we have these controls in place, but they are functioning effectively—minimizing the risk of data breaches, cyber threats, and operational disruptions across our platform.

A Company-Wide Effort

Achieving ISO 27001:2022 was a cross-functional effort. Our engineering, product, operations, and support teams collaborated to implement, document, and evidence policies across all departments. Whether it’s ensuring MFA across systems, monitoring employee endpoints, or documenting secure development pipelines, every team had a role to play.

We ensured our systems met the highest standards. This allowed us to focus on what matters most: improving the real security posture of our platform while preparing for the audit.

Why It Matters to Our Customers

For our clients, this certification means:

• Greater trust in how Pogoseat handles personal data and payment information
• Improved reliability of AI ticketing flows, resale marketplaces, and messaging-based commerce
• Compliance alignment with internal audits, especially for publicly traded teams or transport operators
• Stronger protection against fraud, downtime, and emerging security threats

Lessons Learned

• Security comes before compliance. Focusing on sound security practices made certification a natural outcome.
• Transparency builds buy-in. We made our security goals visible across the company and engaged every team.
• Good is better than perfect. ISO 27001 is not about perfection, but about consistent, verifiable improvement.
• Plan early. Don’t rush. Building the right systems takes time—but pays dividends in resilience and trust.

Looking Ahead

ISO 27001:2022 is not a one-time event. It reflects Pogoseat’s ongoing commitment to secure innovation, as we continue to roll out AI-powered ticketing, agentic commerce, and messaging-based purchasing experiences across global markets.

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