platform
Trust & Reliability. Scale confidently with security fans and venues can bank on.
Fans transact inside a verified thread; you keep control of the data and the rules. Compliant messaging, isolated payments, and supervised agents — built for onsale peaks and event day surges.
Ahead of the standards
Security & compliance
We stay on top of AI security best practices, models, and research so you don’t have to.
Controlled access to your systems
When the agent touches Ticketmaster, AXS, or SeatGeek, those calls are deterministic and controlled — your policies and security procedures always hold.
The standards fan commerce needs
SOC 2, GDPR, CCPA, and PCI DSS, plus the ones messaging demands — TCPA, and 10DLC/TCR registration for compliant SMS and RCS.
A watchful layer over every reply
Supervisory layers wrap the LLMs to cut hallucinations, block abuse, and stop the agent ever quoting a price or promise it shouldn’t.


Your data, your rules
Data governance & privacy
Protect your fans’ data, always enforcing your policies and industry best practices.
Used only as you instruct
Your fan data is used only as you direct, never shared across clubs or venues, and always yours to export.
PII masked by default
Personal data shared with the agent — phone numbers, payment details, membership info — is automatically encrypted and masked.
Your lines, enforced
Built-in filters enforce off-limits topics, opt-outs, and consent rules on every message, per fan and per channel.
Pay in-thread, safely
Secure & compliant payments
Payment infrastructure built to the highest standards, so the agent transacts without compromising trust.
Card data never meets the model
Payment data flows through dedicated PCI-certified infrastructure via Stripe — it never touches the core platform, the LLM, or persistent storage.
PCI DSS Level 1 handling
In-thread payments are handled to the most stringent level in the industry, so fans can pay inside the message and trust it.
Onsales don’t wait
Engineered to clear high-volume onsales and matchday surges across RCS, SMS, and WhatsApp without dropping a transaction.


Right model, every job
Constellation of models
Built on a constellation of LLMs, so your agent executes seamlessly and reliably.
The best model for each task
Different models excel at different jobs — reading a fan’s message, deciding the next move, writing the reply — each handled by the model best at it.
Always on the latest
Your agent runs on the best models as they ship, so you and your fans benefit from every advance without re-platforming.
Failover that keeps selling
Automatic switching between providers maintains performance and continuity if one has an outage — because an onsale can’t pause.
reviews
Results that speak
for themselves.
Pogoseat's text-ticketing solution was exactly the right platform we were looking for to reach new audiences in a simple and efficient way. It's about as easy as it gets for our fans to purchase tickets with just a text.
Dan Lefton
SVP, Ticket Sales & Service
Detroit Pistons
The Pogoseat integration not only enhances the fan experience through available seating and VIP experience upgrades, but also allows us to increase revenue while receiving insights to help us get to know our fans even better. Additionally, the partnership provides a platform for other partners to get involved to reach passionate fans through sponsored upgrades, VIP experiences and other amenities they can provide.
Nick Baker
President & COO
Global Partnerships, AEG
I have been deeply involved in the sports tech realm for over 20 years - including my tenure as Chief Commercial Officer & Head of Sports at Ticketmaster - and I can say with confidence that the 'Text-to-Buy' and 'Text-to-Upgrade' ticketing technology that Pogoseat has created is as good as it gets. I honestly don't see how anyone wouldn't want to use this technology as part of their ticket selling repertoire.
Greg Economou
Ex Chief Commercial Officer and Head of Sports
Ticketmaster
Pogoseat has revolutionized our student resale process. Their closed resale marketplace offers a secure and efficient platform for our students to purchase verified student section tickets. Pogoseat's innovative technology has been a game changer for our students.
Bryan Markiewicz
Senior Director of Ticket Operations, Elevate
Penn State University
Pogoseat has been a great partner. Its text-ticketing platform has been great for us looking to reach new audiences in a simple and efficient way and drive revenues. It has never been easier for fans to purchase tickets to our games. Their full integration with our ticketing system is key to making our program so successful.
Todd Pollock
Chief Ticketing Officer & SVP of Ticketing
Vegas Golden Knights
Pogoseat are able to offer our fans a different experience of the game. Their solution easily integrates with our ticketing platform making it really easy for our fans to use.
Nat Harden
SVP, Ticket Sales & Service
Partnering with Pogoseat has enabled us to make tremendous strides in our Ticket Upgrade product offering, while helping us unlock new business opportunities. They have taken our vision and crafted a product flow that meets our exact requirements, allowing us to keep innovating. Through their integration with our ticketing system, Pogoseat can offer real-time upgrades with up-to-date inventory, ultimate product flexibility, and the chance to resell the original seat to a new buyer.
Trevor Purvis
VP Ticketing Technology & Solutions
Houston Astros
Pogoseat has been instrumental in the successful launch of our Steelers Student Rush program. Their technology has made ticket purchasing simple for students and helped open a new channel for us to connect with them. The seamless ticket-buying process and the crucial integration with Ticketmaster have been foundational to our program's early success.
Justin Mitchell
Head of Marketing
Pittsburgh Steelers
Pogoseat helped us to allow our supporters to experience premium upgrade offerings and generate ancillary revenue in the process. We are very pleased with our partnership.
Jenny Gower
Head of Ticketing & Supporter Services
Brighton & Hove Albion FC
Partnering with Pogoseat has helped our organization discover new fans, as well as engaging existing fans with an effortless way to purchase tickets through our Jets Student Rush and Jets Standby (last-minute) programs. We are pleased with the positive impact this partnership has had on our fans.
Linzy Jones
VP Ticketing & Consumer Sales
Winnipeg Jets
The upsell initiative we undertook across our global touring shows was a clear success. Pogoseat and their integration with Outbox made it seamless and as a result we were able to drive incremental revenue.
Sebastian Prevost
Director of Distribution
Pogoseat put together an easy to use seat upgrade program that integrated with our ticketing system as well as our season ticket member consignment program. Their deep integration is key to making our program so successful.
Russ Stanley
SVP, Ticket Sales & Service
San Francisco Giants
security & compliance
Pogoseat Trust Center
Explore our security practices in detail — the controls and policies our teams run, our compliance standards, and how we safeguard fan data. Request full security documentation for your review.
solutions
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